Effective Date: May 1, 2023
We understand that circumstances may change, and you may need to cancel our services. In the event that you wish to cancel your subscription within 6 months of taking our service, the following cancellation clause will apply:
- Cancellation Fee: If you decide to cancel your subscription within the first 6 months of using our service, you will be charged a one-time cancellation fee of $100. This fee is intended to cover the installation costs that were waived for clients who remain with us for at least 6 months.
- Waiver Eligibility: Clients who maintain their subscription for a minimum period of 6 months are eligible to have the installation fee waived entirely. If you complete the full 6-month period, you will not be subject to the cancellation fee upon discontinuing our services.
- Notification Process: To initiate the cancellation process, you must notify us in writing through email or formal letter stating your intent to cancel the service with the termination date indiacted. The cancellation will be effective from the date we receive your written notice.
- Payment Procedure: The cancellation fee of $100 will be charged to the payment method on file within 30 days from the effective date of your cancellation.
- Outstanding Balances: Any outstanding balances accrued up until the effective date of the cancellation must be settled promptly. The cancellation fee does not relieve you of the responsibility to pay for services rendered up until the date of cancellation.
- Refund Policy: The cancellation fee of $100 is non-refundable. It represents the cost incurred for the waived installation fee and administrative processing related to your subscription termination.
- Exceptional Circumstances: In exceptional cases where cancellation is due to reasons beyond your control, you may appeal for a waiver of the cancellation fee. Such requests will be considered on a case-by-case basis and must be submitted in writing along with supporting documentation.
Please carefully review and understand this cancellation clause before subscribing to our services. We value your patronage and are committed to providing the best service experience possible. Should you have any questions or concerns, please do not hesitate to contact us.
By subscribing to our service, you acknowledge that you have read, understood, and agreed to the terms outlined in this cancellation clause.
Your service becomes active starting from the date your order is recorded on our website, canfone.com