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Online sales rise for 5th straight year: StatsCan report

April 20th, 2007

According to a new Statistics Canada report online sales by Canadian companies has grown by 40% in the last year to an aggregate amount of $50 billion. Most of the online transactions (68%) where accounted for by B2B sales between businesses. B2C retail e-commerce sales rose to $4.7 billion with 15% of Canadian retailers now selling online.

More detail here

Marketing Your Internet Site: 5 Easy ways to drive traffic to your site

May 11th, 2006

by Ben Blakley

1) Make your site great.

Put everything you have into to it. What are you interested in? Focus on your strengths and interests. Write something useful. Write something new. Make some lists (ie. top 10 ways to ….). Ensure all titles, links, meta tags are properly coded.

2) Develop your target audience.

Who are you marketing your site to? Although some sites may appear to be general interest - i.e yahoo. You want to focus on users who will bring the most value to you. Find the underlying purpose of your site, most of the time, it is to get information out to a specific group of people, and increasingly more popular now to have e-commerce sites. But again, you are offering information on a product or service or multiple products and services, and then providing the online sale. Depending on the underlying purpose of your site, you will be able to quickly identify the value target audience.

3) Build the community

Now comes the fun part. You have to build a community of website frequenters. Not visitors, visitors are guest, people who stroll in and stroll out. In order to build a community, you have to keep your site fresh with new content that will keep users coming back. The internet term is sticky content. Now I am not just talking about getting those free syndicated content news article links from moreover.com, or other companies. I am talking about writing your own content. Or getting other peoples work (you have to have their permission of course). Many writers would love to have their work posted on many websites around the world, developing and growing their exposure. They will likely ask for a text-ad with their name, company, and link back to their website.

Another area, which you should use to keep your site up to date is to, build a library of relevant links. Use the target attribute in the anchor tag so the link opens in a new browser window. An important part of this step is ensuring that you have submitted your site to all of the major search engines. Don’t bother with those paid submission schemes. They often are more hype than what they claim to do. One of the most important things to consider when submitting to search engines is the coding of each page, unique titles on each page, then have corresponding text in the main body. Also make use of the ALT=”" attribute, especially if your site has a lot of images.

Ensure that you take a look at specialty search engines for your industry / value target. / geography. IF you are a Canadian site, you would want your site listed in all of the major Canadian search engines (Sympatico and so on). If your site deals with automotive products, you would want to be listed on various automotive specific directories. One site, searchenglinewatch.com, provides a list of search engines in the various categories. IN addition, a simple search for “Automotive Search Engines” on goggle would yield you something.

4) Get the WORD OUT.

Make it known that you are out there. Issue multiple press releases on interesting services offered on your site. Ensure that you have Unique Differentiation Content and Services, which you can advertise. Send out your custom press releases to editors in your value target. If you are selling something, or if you are providing a service (ie. discount travel packages) contact both print-magazine, newspaper editors. As well as web-guide, online based guides, and portals, as well as relevant e-zines. Relevant meaning, the majority audiences of which match your value target.

Value target: The most applicable target which will maximize your purpose. For a business this would mean long-term profitability. If your website provided a certain service, you would target not necessarily the broad users, rather you would go after the users would be willing to ante up the cash for your service. So you have to look at, should I target a bunch of people, and get a lower response rate. Or should I target a specific group of people where I will get a higher response rate. In order to target this group, you may have to differentiate your service a bit to attract the needs of this group. All of these relates back to the price you are charging for the item, and the costs associated with advertising. On the internet, it is often more effective to differentiate your service, then target a more narrower group.

4) Keep that community going:

Involve your site community as much as you can. One of the best ways to do this, is to set-up your own e-zine, online newsletter. You already, probably have a fair chunk of content on your site, why not bundle it up into a newsletter. Provide a few new articles, hints, tricks, links, downloads, contacts, how-tos, etc. each week, when you are done sending these out each week, you can add it to your repertoire of online content. By doing this you are accomplishing 2-fold, you are getting the new content on your page in a consistent basis, which will pay-off in the long term. Secondly, the e-zine helps build your community, by keeping users coming back to your site. A neat business model, if you provide a lot of really useful content, is to setup a subscription based service to your premium content. You provide the free newsletter with some free content, then you include short blurbs of various reports, and in-depth articles on your site. In order to access these you require a subscription, password and id. You can setup your own merchant subscription service using PayPal.

5) Ok you have completed steps one through 4.

Now what? Well, you need to continually keep up with updating the site, and growing the site. At this stage you need to focus on your core competency, go back to your purpose, and decide on revamping, improving, or expanding these services. In addition, you may want to provide, special buttons, and banners for your site visitors to link back to your site, or subscribe to your e-zine.

You should be well on your way, now its time to go back to step 1. Remember , you can never leave your site without updating it and expect substantial growth. Keep the community growing.

Tips for E-Commerce Merchants

December 11th, 2005

According to eMarketer, more than 14.9 million Canadians will browse, research or compare products on the Internet this year. And a study conducted for the Retail Council of Canada by POLLARA, shows that 30% of Canadians plan to shop online for holiday gifts. To maximize your online holiday sales:

  • Increase customer confidence by using appropriate online security measures, and displaying your company’s business address and phone number on your website.
  • Place signage in your store to let people know your “after hours store” is always just a click away. Don’t just tell them you have a website – point out the benefits of online shopping, such as convenience, expanded selection, easy return policies, free shipping, etc.
  • Help make shopping easy for online customers by providing an electronic gift guide. Sort by age, gender, price or category.
  • Offer free shipping on first orders, or during a set time period. Be sure to clearly communicate order cutoff dates for delivery before the holidays.
  • Source: Holiday Essentials guide from the Retail Council of Canada.

E-Commerce Sales by Canadian Retailers on the Rise

May 2nd, 2005

According to a new report from Statistics Canada labeled Electronic Commerce and technology ( Link to full report ) , e-commerce transactions in Canada have increased by 50% in 2004. The report indicated that private and public sector online sales increased 49.7% to C$28.3 billion. Online sales by private firms increased 45.5% to C$26.4 billion, while those by the public sector more than doubled to $1.9 billion.

Most of the growth in transactions was driven by whole-sale and B2B transactions, while the B2C e-commerce sector remains dominated by larger retailers. Only 7% of private companies engaged in e-commerce last year, unchanged from 2003. (Stats Can).

The low adoption rate of smaller retailers to the online marketplace presents a large opportunity for e-commerce companies focused small businesses in Canada.

Value of Internet sales
  2000 2001 2002 2003 2004
  Internet sales with or without online payment $ million
   
Private sector 5,549.8 6,336.6 10,815.3 18,164.4 26,438.0
Public sector 111.2 180.3 263.6 756.5 1,881.5
Total 5,661.0 6,516.9 11,078.9 18,920.9 28,319.5

Ten Steps To A Well Optimized Website

March 4th, 2005

Hosting Tech recently put together a nice article on Search Engine Optimization:

http://www.hostingtech.com/?m=show&id=689

Online Retail Sales in U.S. increase 22% in 2004

February 24th, 2005

According to new data released by the U.S. Department of Commerce on February 24, 2005, online retailing is increased at a rate of 22% for 2004. Total online sales by U.S. retailers in 2004 reached $69.2 billion USD, just shy of 2 percent of all retail sales in the country.

For more information: News.com article

Online Retail Competition Heating Up as Consumers Become Savvier on the Web

February 19th, 2005

According to a recent study performed by Keynote Systems, competition among online retailers is rising as consumers become increasingly knowledgeable about online shopping.


Highlights of the study include:

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  • A direct correlation between the customer experience online and purchase impact rates on retail Web sites
  • Specialty apparel retailers provided the best online customer experience of all retail verticals, and had the best conversion rates as compared to all other traditional retail categories.

Key Message to Online Store Owners
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  • Learn from the leaders:


read more from keynote

Welcome to Canfone.com’s New Blog

February 19th, 2005

Our new blog is designed to keep customers informed of the latest trends in the e-commerce, e-business space.

 

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